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Service
CASE & TICKET MANAGEMENT
Unify support across every channel. Automatically capture and route tickets from Email, App, and Chat into a central dashboard, ensuring no customer query ever slips through the cracks.
Omnichannel Support
Automatically capture and consolidate support cases from Email, SMS, and Chat into a single, unified dashboard. This ensures your team has a complete history of the issue without needing to toggle between different apps or devices.
Agent Performance Metrics
Identify your top performers and those who need coaching. Track granular metrics like average handling time, first-response time, and customer satisfaction ratings per agent to optimize your team's productivity and service quality.
Smart Ticket Routing
Eliminate the bottleneck of manual assignment by configuring intelligent rules to automatically route incoming tickets to the right agent or department based on issue type, ensuring faster resolution times and higher CSAT.
Unified History
Access a complete chronological log of every past ticket, resolution, and interaction for a specific customer right inside the ticket view, enabling agents to provide context-aware and personalized support.
CUSTOMER PORTAL
Empower customers to solve their own problems. Provide a branded portal where clients can track orders, download invoices, and view knowledge base articles, reducing your support team's workload.
Ticket Creation & Tracking
Reduce your ticket volume by empowering customers to help themselves. Provide a fully branded, secure portal where clients can log tickets, track their status in real-time, and access documents, freeing up your agents to focus on complex issues.
Knowledge Base Access
Deflect common queries automatically. Host a searchable library of FAQs, user manuals, and troubleshooting guides directly within the service context, ensuring both your agents and your customers have immediate access to the information they need.
Order & Invoice History
Provide total transparency. Give customers 24/7 access to their full purchase history, allowing them to download past invoices, view warranty statuses, and reorder items with a single click.
Profile Management
Keep customer data clean. Allow users to update their own contact details, shipping addresses, login history, language preferences and communication preferences, ensuring your CRM data remains accurate without manual admin work..
DEALER PORTAL
Give your partners a dedicated command center. Enable dealers to register warranties, manage service requests for their clients, and access technical documents from a specialized interface.
Bulk Warranty Registration
Simplify life for your partners. Dealers can scan or upload bulk serial numbers to register warranties on behalf of their end-customers instantly, ensuring accurate entitlement tracking from the point of sale.
Technical Asset Library
Equip your channel with expertise. Provide secure access to technical schematics, repair guides, and high-resolution product images that are exclusive to authorized service partners.
Service Request Dashboard
Enable partners to support their clients. Dealers can log and manage service tickets for the products they have sold, giving them visibility into the resolution process and helping them maintain trust with their buyers..
Statement of Accounts
Streamline financial communication. Dealers can view their real-time ledger, download credit notes, and track pending settlements directly from the portal, reducing the burden on your finance team.
FEEDBACKS & SURVEYS
Turn customer sentiment into actionable strategy. Automatically trigger CSAT and NPS surveys at key touchpoints to identify unhappy clients early and drive continuous improvement.
Automated CSAT/NPS Triggers
Measure sentiment at the right moment. Automatically email a satisfaction survey immediately after a ticket is closed or a product is delivered, ensuring you capture feedback while the experience is fresh.
Custom Survey Builder
Ask the questions that matter. Use a drag-and-drop builder to create branded surveys with star ratings, multiple-choice questions, or text boxes to gather deep insights into specific product or service areas.
Negative Feedback Alerts
Stop churn before it happens. Set up instant notifications for managers whenever a customer submits a low rating, allowing your team to intervene immediately and recover the relationship.
Trend Analytics
Spot systemic issues. Visual dashboards analyze feedback over time to highlight recurring pain points such as a specific product having high defect rates or a specific agent needing more training.
SLA & WORKFLOW AUTOMATION
Deliver consistent excellence with automated accountability. Define strict Service Level Agreements (SLAs) and build custom workflows that auto-escalate delayed tickets to the right managers.
Custom Business Workflows
Standardize excellence across your organization. Design flexible workflows that aren't limited to just support; apply them to Sales Cycles, Prospect Qualification, or Operations. Ensure that every process follows a predefined path with mandatory steps and approvals.
Process Groups
Streamline complex operations by grouping related workflows together. Whether it's "New Customer Onboarding" or "Warranty Returns," manage these distinct process groups efficiently to ensure your team follows the correct SOP every time.
SLA Management
Keep your promises and maintain accountability. Define strict SLAs with automated escalation triggers. If a high-priority ticket isn't resolved within the set time, the system automatically notifies management, preventing service failures before they happen.
Approval Hierarchies
Maintain control over critical decisions. Configure multi-level approval steps within your workflows, ensuring that sensitive actions like issuing a full refund or approving a high-value discount or require sign-off from a manager before proceeding.